20 Dec 2013

Full-Time Customer Service Executive

Sunway Integrated Property – Posted by adminSungai Pelek, Selangor, Malaysia

Job Description

  • Ensure customer satisfaction on completed products after handing-over of the property to the purchaser.
  • Schedule and carry out Pre-Delivery Inspection of completed products before CPC.
  • Attend to customer joint inspection during VP and to update customers on status of rectification work.
  • Monitor the rectification work and liaise with COW/Contractor to ensure defects are rectified within stipulated time frame.
  • Follow-up with relevant parties on product issues, parties such as Project/COW, Contractor, Consultant etc.
  • Update and maintain good recording and tracking system to ensure complaints are closed with stipulated time frame.
  • Analyse complaint data and update relevant parties regarding their quality performance.
  • Assist in customer service programmes, such as focus group survey, community activities, residents meetings etc.
  • Assist in and attend to operational issues of resident associations or joint management bodies.
  • Report on major issues and come out with action plan.
  • Any other duty as and when assigned.

How to Apply

  • Degree/Diploma in Building Science, Engineering, Construction Management or equivalent
  • Some working experience in customer service/care, QA/QC, project or related field, with experience in product inspection and knowledge in product quality would be an added advantage.
  • Preferably with experience in dealing with property developers, consultant firms or construction companies
  • Good communication skills, i.e. fluent in English and Bahasa Malaysia
  • Customer oriented and able to communicate fluently with customer
  • Good interpersonal, problem solving and supervision skills
  • Independent, sense of urgency and able to work under pressure or tight schedule
  • Basic computer knowledge in Microsoft programmes such as Words, Excel, Power Point etc

Job Categories: Services. Job Types: Full-Time. Salary: 4,000 - 6,000. Job expires in Endless.

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